Westville Hotel management team members share insights into their passion for hospitality, leadership, and creating unforgettable guest experiences.
Behind every exceptional guest experience at The Westville Hotel in Enniskillen stands a team of passionate professionals dedicated to delivering warmth, comfort, and memorable hospitality. In this exclusive behind-the-scenes feature, we introduce you to the individuals whose expertise, creativity, and care make The Westville Hotel one of Fermanagh’s most loved destinations.
From operations and guest services to culinary artistry and marketing, each team member plays a vital role in creating the seamless experience that guests have come to expect. Here, they share insights into their roles, inspirations, and what makes The Westville Hotel truly special.
Jacinta McGovern – Operations Manager
Q: What do you enjoy most about leading operations at The Westville Hotel?
Jacinta: My greatest joy is seeing the team work together to deliver excellence. Every day is different, and I take pride in knowing that we are creating experiences that guests will remember. Attention to detail and teamwork are at the heart of everything we do — from a smooth check-in to the final farewell.
Jacinta oversees the daily operations of the hotel, ensuring that every department runs efficiently. Her hands-on approach and calm leadership inspire the team to uphold The Westville’s exceptional standards across every touchpoint of the guest journey.
Ethan Wilson – Duty Manager
Q: How do you ensure a seamless guest experience throughout the day?
Ethan: My focus is on consistency. From morning to night, I make sure guests are comfortable, happy, and have everything they need. It’s about anticipating requests and creating a positive atmosphere for both guests and staff. The goal is for every guest to leave feeling valued and cared for.
Ethan’s approachable nature and attention to detail make him an essential link between departments, ensuring that service quality remains impeccable at all times.
Sophie Swift – Reservations Manager
Q: What trends are you seeing in guest preferences, and how does The Westville adapt?
Sophie: More guests now seek personalised experiences — short breaks tailored to their interests or romantic weekends with added touches. We’ve created special packages like our Romantic Getaway and Summer Saver to cater to that demand, offering value and luxury together.
Sophie’s meticulous approach ensures that every booking runs seamlessly, from the initial inquiry to check-out. She and her team guarantee that each guest’s stay begins with clear communication and ends with total satisfaction.
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The Front Desk Team – Kerri, Kerry, Georgina & Tamzin
Q: What makes the front desk such an important part of The Westville experience?
Team: The reception is where first impressions happen, so we focus on warmth, efficiency, and a personal welcome. Whether it’s helping with directions, making restaurant recommendations, or simply greeting guests by name, we want everyone to feel at home from the moment they arrive.
The reception team’s professionalism and enthusiasm ensure that every guest’s stay starts and ends with genuine hospitality. Their local knowledge and personal touches make them invaluable ambassadors for both the hotel and Enniskillen.
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Polina Dimitrova – Head Chef
Q: What inspires your culinary creations at The Westville Hotel?
Polina: My inspiration comes from Fermanagh’s local produce. We work closely with local suppliers to create dishes that celebrate the region. Each plate tells a story — from traditional Irish flavours to modern twists — and our goal is to deliver food that excites the palate while feeling comforting and familiar.
Polina’s passion and creativity have helped position The Terrace Restaurant as one of Enniskillen’s premier dining destinations. Her menus reflect the perfect blend of artistry, freshness, and authenticity.
Tiernan McCauley – Sous Chef
Q: How do you maintain consistency and quality in the kitchen?
Tiernan: It comes down to teamwork, respect for ingredients, and a shared passion for what we do. Every member of our kitchen staff plays a part in ensuring each dish meets our high standards. Consistency isn’t just about technique — it’s about pride in the craft.
Tiernan’s creativity and commitment to excellence support Polina’s vision, ensuring that every meal served at The Westville Hotel meets the expectations of even the most discerning guests.
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Tina Wray – Head Housekeeper
Q: What is the key to maintaining the hotel’s high standards of cleanliness?
Tina: It’s all about dedication and attention to detail. We follow a thorough process to make sure every room, corridor, and public space meets our exacting standards. Cleanliness is more than a task — it’s a promise to our guests that they can relax and feel completely at ease.
Tina’s leadership and commitment ensure that guests enjoy a spotless, safe, and welcoming environment. Her team’s efforts are the foundation of the comfort and quality The Westville is known for.
Book Your Stay and enjoy a haven of comfort, cleanliness, and care.
The Sales and Marketing Team
Leo Nacer – Sales and Marketing Manager
Q: What sets The Westville Hotel apart as a destination in Fermanagh?
Leo: It’s our people and our personality. The Westville isn’t just a hotel — it’s an experience rooted in hospitality, community, and creativity. We take pride in showcasing Enniskillen as a destination and in connecting with guests who appreciate authentic, heartfelt service.
Leo oversees marketing, events, and partnerships, ensuring that The Westville’s message of comfort, value, and excellence reaches audiences both locally and internationally.
Aisling Farmer – Sales and Marketing Executive
Q: How do you engage guests through marketing and campaigns?
Aisling: My goal is to tell the Westville story through visuals, words, and experiences. Every campaign highlights what makes our hotel special — the team, the location, and the atmosphere. I also enjoy working on collaborations that help promote Fermanagh as a destination for travellers who value quality and authenticity.
Aisling’s creativity ensures that The Westville Hotel remains connected with guests long after their visit, through newsletters, online campaigns, and local tourism partnerships.
Lisa Woods – Social Media
Q: How does social media contribute to the hotel’s success?
Lisa: Social media allows us to share real stories — the food, the team, the guest experiences. It gives us a platform to celebrate what makes The Westville unique while keeping our followers inspired and informed. It’s all about connection and community.
Lisa’s engaging digital presence brings the warmth of The Westville Hotel to audiences around the world, showcasing its atmosphere, events, and special offers.
Follow our latest updates and events on The Westville Hotel’s News Page.
A Team United by Excellence
At The Westville Hotel Enniskillen, hospitality is more than service — it’s a shared commitment to making every guest feel valued. Each department works seamlessly to ensure the perfect stay, whether through exceptional food, thoughtful amenities, or genuine care.
This team’s passion and expertise form the backbone of the hotel’s continued success. Their dedication ensures that The Westville remains a welcoming home-away-from-home for guests from near and far.
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Experience the People Behind the Hospitality
The Westville Hotel in Enniskillen is more than just a luxurious place to stay — it’s a community of talented, passionate people dedicated to exceeding guest expectations. From management to front-of-house and culinary to marketing, every member of our team shares one goal: to make your visit exceptional.
Book directly through our Official Website for the best available rates and exclusive benefits. Come and experience the warmth, professionalism, and creativity of the team that makes The Westville Hotel one of Fermanagh’s finest destinations.
Update On 23 Sep 2026
In this exclusive feature, we explored how the dedicated team at the Westville Hotel Enniskillen delivers exceptional hospitality. We looked into the pivotal roles of management, culinary experts, and front-of-house staff who ensure seamless guest experiences and authentic local dining. Whether you are looking into who owns the Westville Hotel Enniskillen or planning your next stay, this talented crew guarantees unmatched comfort and care. Watch out for our upcoming seasonal packages to make the most of your next getaway.
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