Team Westville Hotel is the heart of our hospitality — meet the passionate people who make every guest’s stay in Enniskillen unforgettable.
At The Westville Hotel in Enniskillen, we believe that great hospitality is defined by the people who deliver it. Every warm welcome, every perfectly prepared meal, and every sparkling room is the result of a team that takes immense pride in creating memorable guest experiences.
Our staff are the heart of our hotel — professionals who combine skill, dedication, and passion to ensure every stay is exceptional. Whether you’re joining us for a relaxing weekend getaway, a family holiday, or a business trip, you’ll be met by friendly faces and attentive service from the moment you arrive. Here’s your chance to meet the people who make The Westville Hotel one of Enniskillen’s most beloved destinations.
Our Leadership Team
Operations Manager – Jacinta McGovern
Jacinta brings years of experience in the hospitality industry and leads with energy, compassion, and professionalism. As Operations Manager, she oversees every aspect of the hotel’s daily running — from guest services to facilities management — ensuring that every visitor enjoys a seamless and satisfying experience. Her focus on consistency, care, and teamwork inspires the entire Westville team to deliver their best every day.
Duty Manager – Ethan Wilson
Ethan is the friendly face guests often meet throughout their stay. As Duty Manager, he ensures everything runs smoothly, day and night. His approachable nature and quick-thinking problem-solving skills make him an invaluable support for both guests and staff. Ethan’s passion for service excellence ensures that every stay at The Westville Hotel is stress-free, comfortable, and memorable.
Reservations Manager – Sophie Swift
When guests book a stay, Sophie ensures every detail is handled with care. Her extensive knowledge of the hotel, combined with her commitment to efficiency, guarantees that every reservation process — from inquiry to check-out — runs effortlessly. Sophie’s goal is to make sure guests feel well cared for before they even arrive at the hotel.
Our Front Desk Team
Reception Team – Kerri, Kerry, Georgina & Tamzin
First impressions matter, and our reception team — Kerri, Kerry, Georgina, and Tamzin — set the tone from the moment you step through our doors. Friendly, knowledgeable, and always ready to help, they are dedicated to ensuring your stay is as enjoyable and effortless as possible. Whether it’s recommending local attractions, arranging transport, or helping with special requests, the reception team makes sure every guest feels at home.
Their warmth and professionalism embody the spirit of Westville hospitality — genuine, welcoming, and always attentive.
Culinary Masters
Head Chef – Polina Dimitrova
At The Terrace Restaurant, Head Chef Polina leads our talented kitchen team with creativity and passion. She crafts menus that highlight Fermanagh’s finest locally sourced ingredients, transforming them into dishes that delight the senses. From hearty breakfasts to elegant evening meals, Polina ensures that every plate served is made with care and precision. Her culinary philosophy celebrates freshness, flavour, and the joy of great food shared with loved ones.
Sous Chef – Tiernan McCauley
Working closely alongside Chef Polina, Tiernan brings flair and innovation to the kitchen. His attention to detail, culinary expertise, and enthusiasm for flavour combinations make him an essential part of the Westville dining experience. Guests often praise the quality and consistency of their meals, a testament to Tiernan’s skill and dedication.
Together, Polina and Tiernan deliver a dining experience that is both refined and heartfelt — a true highlight of every stay.
Housekeeping Stars
Head Housekeeper – Tina Wray
Cleanliness and comfort are central to a great guest experience, and Tina ensures both are maintained to the highest standard. As Head Housekeeper, she leads her team with meticulous attention to detail, ensuring every room, corridor, and public space is spotless and welcoming.
Her leadership and work ethic set the tone for a department known for reliability and pride in their work. Guests frequently compliment the cleanliness of our rooms — a reflection of Tina’s commitment to excellence and the dedication of her hardworking team.
Sales and Marketing Team
Sales and Marketing Manager – Leo Nacer
Leo drives our marketing vision with creativity and strategy. As Sales and Marketing Manager, he oversees campaigns that showcase The Westville Hotel’s charm to audiences near and far. His experience in hospitality marketing ensures that our message — one of comfort, quality, and exceptional service — reaches guests in the most meaningful way.
Leo’s innovative ideas help the hotel remain a leading destination for business travellers, families, and couples seeking luxury in the heart of Enniskillen.
Sales and Marketing Executive – Aisling Farmer
Aisling supports the hotel’s marketing operations with a focus on content, partnerships, and promotions. Her passion for storytelling and understanding of guest experiences helps her create campaigns that resonate. She also works closely with local tourism partners to highlight all that Fermanagh has to offer, encouraging visitors to explore more during their stay.
Her creative eye ensures that every campaign — from special offers to seasonal events — captures the warmth and sophistication of The Westville Hotel brand.
Social Media – Lisa Woods
Lisa manages the hotel’s online presence, bringing the Westville story to life across social media platforms. From sharing behind-the-scenes moments to promoting upcoming events, her engaging content keeps followers connected and informed.
Her work plays a vital role in showcasing our people, our offers, and the exceptional experiences guests can expect during their visit. Lisa’s creativity ensures that The Westville Hotel remains a favourite choice not just locally, but with visitors from across Ireland and beyond.
Commitment to Exceptional Service
At The Westville Hotel Enniskillen, our success is built on teamwork, passion, and a shared commitment to providing an unforgettable guest experience. Each member of our team — from the receptionists who greet you, to the chefs who prepare your meal, to the housekeepers who ensure your room is perfect — plays a vital part in making your stay seamless and enjoyable.
Our philosophy is simple: treat every guest as if they were family. Whether you’re staying for one night or a week, you’ll feel the difference that genuine hospitality makes.
Discover more about our Rooms, enjoy dining at The Terrace Restaurant, or explore our Special Offers to make the most of your visit.
Plan Your Visit
Experience the warmth and professionalism of our incredible team in person. Whether you’re joining us for a weekend getaway, a corporate stay, or a special celebration, we look forward to welcoming you with the same dedication and care that define The Westville Hotel.
If you’re planning an event, wedding, or conference, our Meetings and Events team will ensure every detail is executed flawlessly.
Book your stay today and meet the people who make The Westville Hotel Enniskillen one of Northern Ireland’s most welcoming and trusted destinations.
Book Your Room | Dine With Us | Explore Special Offers
Update On 23 Sep 2026
In this post, we explored the dedicated team behind the westville hotel enniskillen, showcasing the passionate professionals who make every guest stay truly unforgettable. We looked into our expert leadership, front desk staff, and culinary masters at The Terrace Restaurant, all of whom embody our core philosophy of delivering exceptional hospitality. Whether you are planning a relaxing getaway or a corporate event, we invite you to discover our rooms and special offers for your next visit.
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